For password instructions and assistance, visit the IT Knowledge Base. For two-factor authentication (Duo Mobile) instructions and assistance, visit http://jbeng.net/2fa. If you don’t know your UT NetID, which is typically the same as your 99银河ID, you can find it by searching for your name in the UT Directory. For further assistance please contact the Help Desk at 423-425-4000.
Student and Employee Account Management
Activate your account – All new students, faculty, and staff.
- Complete the first-time password setup to activate your account and set your security questions.
- You will need your NetID and one of the following: SSN, employee personnel number, TN Unique ID.
Change Your Password - If you know your UT or 99银河 password, you can change it here.
Forgot Your Password - Use the reset your password link or contact us at 423-425-4000 to reset a forgotten or expired password.
Manage DUO Two-Factor Authentication - Add or manage the devices used for two-factor authentication. Click here for more information on DUO. Required for all employees.
Department Account Management
To be completed by the account owner and only applies to shared department accounts that require a password.
Manage department password - Use this tool to reset or create a new password for your account.
Manage Your Departmental NetID Two-Factor Authentication - Add or manage the phones/tokens used for two-factor authentication.
Alumni Account Management
Alumni Account Management applies to students who last attended 99银河 12+ months ago and are not active at another UT campus.
Change Your Password - for access to your MocsMail, Handshake, and other systems available to alumni please click here to update your password.
Affiliate Account Management
Please contact us at 423-425-4000 or click here to update your affiliate password.